Home :: Returns & Exchanges

Returns & Exchanges

• 14-day Return & Exchange Period
All returns and exchanges must be done within fourteen (14) days of receipt of merchandise. No returns or exchanges will be considered after the 14-day period has lapsed.

• No Return on Personalized Merchandise
We do not accept returns on personalized merchandise, nor do we accept responsibility for errors in spelling or letter placement entered by the customer.

• Restocking Fee
There is a 25% restocking fee on merchandise returned for any reason other than defect or damage. Clothing may be exchanged for size without a restocking fee.

• Prompt Notification of Shipping Damages
Please inspect your package immediately upon receipt for shipping damage. You must notify us of any shipping damages within five (5) days of receipt of package. We cannot take responsibility for shipping damages after the 5-day period has lapsed.

• Call for Return Authorization Number
You must call our toll free line at 1-800-673-3754 for a "Return Authorization Number" (RA#). Please write the number on the outside of the package you send back to us. Return without an RA# will be refused.

• Return Merchandise in Kimball Shop Original Packaging
Merchandise must be returned in original condition and original packaging as shipped by www.kimballshop.com. Items returned in packaging other than original packaging will be refused.

• 2 - 3 Week Processing Time
Processing of your return and exchange request will take 2 - 3 weeks.

For further questions, please contact us at 1-800-673-3754 or info@kimballshop.com.
Gift Certificates

Gift registry